EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON OPERATIONAL EFFICIENCY OF CONTAINER DEPOTS IN MOMBASA COUNTY
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Keywords:
Total Quality Management Practices, Operational Efficiency and Container DepotsAbstract
Purpose: The main objective of this research was to establish the effect of total quality management practices on operational efficiency of container depots in Mombasa County.
Methodology: The study adopted a descriptive design using cross-sectional data. The target population was 36 container depots in Mombasa County and since the population was small, a census survey was carried out on all the container depots in Mombasa County. A questionnaire was distributed to collect primary data. Out of the 40 research instruments distributed, 37 questionnaires were received and analysed representing 81% response rate which was considered adequate. Data analysis was done using of SPSS which produced both descriptive and inferential statistics.
Results: The findings revealed that three elements of total quality management practices (top management commitment, training, teamwork and employee commitment, customer focus and quality focus) had a significant relationship with operational efficiency (p<0.05). When individual total quality management practices were considered, top management commitment, training, teamwork and employee commitment, customer focus and quality focus also had a strong positive correlation with operational efficiency.
Unique contribution of the study: The study recommended that the container depots should concentrate on all aspects of total quality management practices since all the practices work in tandem to bring about superior operational efficiency.
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References
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Juergensen, T. (2005), Continuous Improvement: Mindsets, Capability, Process, Tools and Results, The Juergensen Consulting Group, Inc., Indianapolis, IN.
Kaynak, H. (2003). “The relationship between total quality management practices and their effects on firm performance,” Journal of Operations Management, 21(4), 405–435.
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Porter, M. E. (1998). Competitive strategy: techniques for analyzing industries and competitors: with a new introduction (1st Free Press ed). New York: Free Press.
practices on learning organization and customer orientation: a survey of small service organizations in Malaysia’, International Journal Services, Economics and Management, 3(1), 62–77
Prajogo, D. I., &Sohal, A. S. (2003). The relationship between TQM practices, quality performance, and innovation performance: An empirical examination International journal of quality & reliability management, 20(8), 901-918.
Prajogo, D.I. &Sohal, A.S. (2006).“The integration of TQM and technology/R&D management in determining quality and innovation performance,” Omega, 34(3), 296–312.
Prajogo, D.I., & Hong, S.W. (2008).“The effect of TQM on performance in R&D environments: a perspective from South Korean firms,” Technovation, 28(12), 855–863.
Rao, K. R. M., &Lakew, T. B. (2012). “Determinants of Profitability of Commercial Banks in a Developing Country: Evidence from Ethiopia”, International Journal of Accounting and Financial Management Research (IJAFMR), 2(3), 1-20.
Reed, R., Lemak, D. J., &Mero, N. P. (2000). Total quality management and sustainable competitive advantage. Journal of quality management, 5(1), 5-26.
Rohaizan, R., & Tan, P.Y. (2011).The Practices of TQM Among MS: ISO 9000 Certified Company. 3rd International Conference on Information and Financial Engineering IPEDR, 12: IACSIT Press, Singapore.
Allen Consulting Group, (2013).Benefit-cost analysis of proposed BASIX
André, M. M. &Saraiva, P. M., (2000), Approaches of Portugese companies for relating
Ang, Y-S., Lee, V-H.and Tan, B-I. & Chong, A.Y-L. (2011) ‘The impact of TQM
Barney, J. B. (1991), Firm resources and sustainable competitive advantage. Journal of Management, 17, 99-120.
Barney, J., Ketchen, D., & Wright, M. (2011). The future of resource-based theory: Revitalization or decline? Journal of Management, 37(5), 1299–1315
Bhagavath, V. (2006). Technical efficiency measurement by data envelopment analysis: An application in transportation. Alliance Journal of Business Research, 2(1), 60-72.
Bharadwaj, A.S. (2000). "A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation," MIS Quarterly,24(1), 169-196.
Bose, T. K. (2012). Market segmentation and customer focus strategies and their
Castro, C.F.D. (1999). Containerization, Logistic Cost and Facilitation (less documented aspects of an old theme).In Regional transport and transit orkshop.
Cătălin, S. H., Bogdan, B., &Dimitrie, G. R. (2014).The existing barriers inimplementing Total Quality Management. Analele Universitatii din nteEconomice, (1), 1234- 1240.
Choi, T. Y., &Eboch, K. (1998). The TQM Paradox: Relations Among TQM Practices, Plan Performance, and Customer Satisfaction. Journal of OperationsManagement,17(1),59-75.http://dx.doi.org/10.1016/S0272- 6963(98)00031-X
Choi, T. Y., &Eboch, K. (1998). The TQM Paradox: Relations Among TQM Practices, lan Performance, and Customer Satisfaction. Journal of Operations Management,17(1),59-75.http://dx.doi.org/10.1016/S0272- 6963(98)00031-X
contribution towards effective value chain management. International Journal of Marketing Studies, 4(3), 113.
customer satisfaction with business results, Total Quality Management, 11 (7), 929-93.
Dettmer, H.W. (1997). Goldratt’s theory of constraints: A systems approach to continuous improvement. ASQ quality press, Milwaukee, Wisconsin.
Dettmer, H.W. (1997). Goldratt’s theory of constraints: A systems approach to continuous improvement. ASQ quality press, Milwaukee, Wisconsin.
Dhillon, V. S. (2012). Impact of Operational Efficiency on Overall Profitability- A Case Study of GIPCL.Working Paper No.136/2012
Doorewaard, H., Van Hootegem, G.,&Huys, R. (2002). Team responsibility structure and team performance.Personnel Review, 31(3), 356-370 http://dx.doi.org/10.1108/00483480210422750.
Drucker, P. (2011). Peter Drucker quotes [online]. Available: http://thinkexist.com/quotation/efficiency_is_doing_things_right-
Elixir Human Resource Management, 51, 11029-11033. Available at SSRN: https://ssrn.com/abstract=2200013
Esam M. A. M. & Abdul, T.B., (2012). Role of Top Management Leadership and Commitment in Total Quality Management in Service Organization in Malaysia: A Review and Conceptual Framework (October 2, 2012).
Forbes, (2011).How Do You Change An Organizational Culture? Available at https://www.forbes.com/sites/stevedenning/2011/07/23/how-do-you-change-an-organizational-culture/#6786b79639dc.Accessedon 11.06.2017.
Gilani, N.(2016).The Disadvantages of TQM. Available at http://yourbusiness.azcentral.com/disadvantages-tqm-16907.html. 11.06.2017.
Godambe, V. P. (1960). An optimum property of regular maximum likelihood estimation. The Annals of Mathematical Statistics, 31(4), 1208-1211.
Golder, P.N., Mitra, D., & Moorman, C. (2012). What Is Quality? An Integrative Framework of Processes and States.Journal of Marketing, 76, 1–23.
Haralambides, H.E. and Londoño-Kent, M.P. (2004)."Supply Chain Bottlenecks: Border Crossing Inefficiencies between Mexico and the United States", International Journal of Transport Economics, 31(2), 183-95.
Howaldt, K., & Mitchell, A. (2007). Can segmentation ever deliver the goods? Market Leader, 36 (Spring).
Hughes, R.L.,& Jones, S. K. (2011). Developing and assessing college student teamwork skills. New Directions for Institutional Research, 149, 53-64. http://dx.doi.org/10.1002/ir.380.
Hunt, S. D., & Arnett, D. B. (2004). Market segmentation strategy, competitive advantage and public policy: grounding segmentation strategy in resource advantage theory. Australasian Marketing Journal, 12(1), 7–25. http://dx.doi.org/10.1016/S1441-3582 (04)70083-X.
Jaafreh, A. B., & Al-abedallat, A. Z. (2012). The effect of quality management practices on organizational performance in Jordan: An empirical study. International Journal of Financial Research, 4(1), 93.
Johnson, S., Kleiner, B., (2013) TQM can encompass success Industrial Management,55 (2), 27- 30.
Juergensen, T. (2005), Continuous Improvement: Mindsets, Capability, Process, Tools and Results, The Juergensen Consulting Group, Inc., Indianapolis, IN.
Kaynak, H. (2003). “The relationship between total quality management practices and their effects on firm performance,” Journal of Operations Management, 21(4), 405–435.
Kotler, P., & Armstrong, G. (2009).Principle of Marketing. European Edition, London.
Levinson, M. (2006).The Box: How the Shipping Container Made the World Smaller and the World Economy Bigger. Princeton University Press.
McDonald, M., & Dunbar, I. (2004).Market Segmentation: How to Do it, How to Profit from it. Oxford: Elsevier.
Mohrman, S.A., Tenkasi, R.V., Lawler, E.E. and Ledford Jr., G.G. (1995). “Total quality management: practice and outcomes in the largest US firms,” Employee Relations,17(3), 26–41.
Mosadeghrad, A., (2014) Why TQM programmes fail? A pathology approach, The TQM journal, 26(2), 160-187.
Nyema, S.M. (2014). Factors influencing container terminals efficiency: a case study of Mombasa entry port. European Journal of Logistics Purchasing and Supply Chain Management 2(3), 39-78.
Nyema, S.M. (2014). Factors influencing container terminals efficiency: a case study of Mombasa entry port. European Journal of Logistics Purchasing and Supply Chain Management 2(3), 39-78.
Porter, M. E. (1998). Competitive strategy: techniques for analyzing industries and competitors: with a new introduction (1st Free Press ed). New York: Free Press.
practices on learning organization and customer orientation: a survey of small service organizations in Malaysia’, International Journal Services, Economics and Management, 3(1), 62–77
Prajogo, D. I., &Sohal, A. S. (2003). The relationship between TQM practices, quality performance, and innovation performance: An empirical examination International journal of quality & reliability management, 20(8), 901-918.
Prajogo, D.I. &Sohal, A.S. (2006).“The integration of TQM and technology/R&D management in determining quality and innovation performance,” Omega, 34(3), 296–312.
Prajogo, D.I., & Hong, S.W. (2008).“The effect of TQM on performance in R&D environments: a perspective from South Korean firms,” Technovation, 28(12), 855–863.
Rao, K. R. M., &Lakew, T. B. (2012). “Determinants of Profitability of Commercial Banks in a Developing Country: Evidence from Ethiopia”, International Journal of Accounting and Financial Management Research (IJAFMR), 2(3), 1-20.
Reed, R., Lemak, D. J., &Mero, N. P. (2000). Total quality management and sustainable competitive advantage. Journal of quality management, 5(1), 5-26.
Rohaizan, R., & Tan, P.Y. (2011).The Practices of TQM Among MS: ISO 9000 Certified Company. 3rd International Conference on Information and Financial Engineering IPEDR, 12: IACSIT Press, Singapore.
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Published
2018-10-02
How to Cite
Abubakar, O. M., & Odock, D. S. (2018). EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON OPERATIONAL EFFICIENCY OF CONTAINER DEPOTS IN MOMBASA COUNTY. European Journal of Business and Strategic Management, 3(6), 66 – 84. Retrieved from https://www.iprjb.org/journals/index.php/EJBSM/article/view/723
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