Technological Strategies and Performance of the Judicial Sector in Kenya: A Case of Nairobi City County
DOI:
https://doi.org/10.47604/ejbsm.2179Keywords:
Capacity, Culture, Performance, Sourcing, Posture, TechnologyAbstract
Purpose: Innovations and rapid diffusion of information and communication technologies in institutions are currently experiencing revolutionizing organizational processes. Globalization equally fuels the adoption of the ICT as the basis for digital operations are changing the way organizations operate. Studies on various countries’ courts show that the judicial efficiency affects a country ‘s entrepreneurial activities; this reduces as the level of inefficiency increases. Thus, the study sought to analyze the influence technological strategies on performance of judicial sector in Kenya. Specifically, the study proposed to determine the influence of technological sourcing; technology posture; technological culture change; technological capacity on the performance of the judicial sector in Kenya.
Methodology: By adopting descriptive research design, the study targeted all the five magistrate courts in Nairobi City County and purposively targeted nine offices per station, comprising (magistrate, court clerk, court accountant, court secretaries, court Archivist, HR and Administration officer, ICT officer, Procurement officer, and Library assistant, yielding a total of 45 sample size respondents for the study. Primary data was collected through structured questionnaires, which was piloted to ascertain its reliability and validity. Data was analyzed both descriptively as well as inferentially with the help of SPSS program (v.25.0) and MS Excel 10 softwares; and results presented using tables and charts for interpretation.
Findings: From the study results, all the technological strategies variable had a positive and significant relationship with performance of the judicial sector in Nairobi City County in Kenya.
Unique Contribution to Theory, Practice and Policy: The study was formed by the following theories: Transactional Cost, knowledge based; Stakeholders; Culture theory as well as the Task-technology fit theory. The study recommended that magistrate courts in Nairobi City County in Kenya should enhance their technological strategies since the strategies have been shown to bear a positive and significant effect on performance. The magistrate courts can achieve this through adopting advance technological orientations, especially where sourcing and culture of operations are concerned.
Downloads
References
Alaba, O. V. (2020). Technological Advancement Strategy and Performance of Listed Construction Company in Nigeria. International Journal of Trend in Scientific Research and Development (IJTSRD).4(5).1080-1088. www.ijtsrd.com/papers/ijtsrd30868.pdf
American Bars Association (2019). Overcoming Perverse Outcomes of Measurement: Using a Paradigm of “Work to Role”.
Campos, H. M., Atondo, G. H. & Quintero, M. R. (2017). Towards a Theory for Strategic Posture in New Technology Based Firms. Journal of Technology, Management & Innovation, 9(2).
Caro, E. M., Cegarra, J. G. & Ruiz, F. J. (2020). Digital technologies and firm performance: The role of digital organizational culture. Technological Forecasting and Social Change Journal. https://www.researchgate.net/publication/341082636.
Cécile, G. S. (2016). The Effect of Culture on Technological Change: The Case of American Military Organizations. International Journal of Knowledge, Culture and Change Management. http://www.Management-Journal.com
Chiesa, V., & Manzini, R. (2018). Managing technological collaborations: A managerial perspective. R&D Management, 28, 199–212.
Choi, S. J., Mitu, G. & Posner, E. A. (2019). Judicial Evaluations and Information Forcing: Ranking State High Courts and their Judges, European Commission.
Donat, B. (2019). Impact of Technology on the Business Strategy Performance Relationship in Building Core Competence in Uganda Small Medium Enterprises (SME’s). Proceedings of the 7th International Conference on Innovation & Management. Wuhan University of Technology, 39-43.
Elbialy, N. & García-Rubio, M. A. (2021). Assessing judicial efficiency of Egyptian first instance courts: A DEA analysis. Joint Discussion Paper Series in Economics, 19.
Halder, D. M. (2018). Electronic Court and the Challenges in Managing Evidence: A View from Inside the International Criminal Court. International Journal for Court Administration 6(1).
Hamel, G., & Prahalad, C. K. (2019). Competing for the future. Harvard Business School Press.
Hansen, A. (2020). Nonfinancial performance measures, externalities and target setting: a comparative case study of resolutions through planning. Management Accounting Research, 21(1), 17-39
Hartnell, C. A., Ou, A. Y., & Kinicki, A. (2017). Organizational culture and organizational effectiveness: A meta-analytic investigation of the competing values framework’s theoretical supposition. Journal of Applied Psychology, 96(4), 677-694. doi: 10.1037/a0021987.
Heredia, J., et al. (2022). How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal”. Journal of Innovation & Knowledge, 7(2). https://doi.org/10.1016/j.jik.2022.100171.
Hull, C. E. and Rothenberg, S. (2018). Firm performance: The Interactions of Corporate Social Performance with Innovation and Industry Differentiation. Strategic Management Journal, 29, 781-789.
Kenya Section of the International Commission of Jurists, (205). Strengthening Judicial Reforms in Kenya, Volume X: Administrative Reforms. 40.
Kong’a, B. J. (2016). Effects Of Organizational Change on Performance of The Kenyan Judiciary: A Case Study of Milimani Law Courts. Master of Business Administration (Strategic Management) Thesis of Kabarak University. Unpublished.
Liao, P. C.; Shih, Y. N.; Wu, C. L.; Zhang, X. L. and Wang, Y. (2018). Does corporate social performance pay back quickly? A longitudinal content analysis on international contractors. Journal of Cleaner Production, 170, 1328-1337.
Machage, D. M. (2016). The role of ICT adoption in enhancing performance in the Judiciary: a case study of the Mariakani law courts. (Unpublished Masters Thesis). Jomo Kenyatta University of Agriculture and Technology, Kenya.
Min, S.; Kalwani, M.U. and Robinson, W.T. (2016). Market Pioneer and Early Follower Survival Risks: A Contingency Analysis of Really New Versus Incrementally New Product-Markets. Journal of Marketing, 70, 15-33.
Mnjama, N. (2019). The Management of High Court Records in Botswana. Records Management Journal 19(3): 173-189.
Montiel, C. H., Del Palacio, A. I., Solé, P. F. & Nuño, P. J. P. (2019). Technology strategy and New Technology Based Firms. Journal of Technology Management and Innovation, 4(4), 42-52. DOI: 10.4067/S0718-27242009000400004.
National Center for State Courts (2017). Judicial Administration Standards and Measures Promoting the Fair and Efficient Administration of Justice, Annual Report to the California Legislature as Required by Government Code Section 77001.5.
Ozigbo, N. C. (2018). Impact of Organizational Culture and Technology on Firm Performance in the Service Sector. Communications of the IIMA: 13(6). DOI: https://doi.org/10.58729/1941-6687.1208
Pelser, T. (2016). The Influence of Technology Strategies and their Link to Company Performance. Mediterranean Journal of Social Sciences. MCSER Publishing; 5(9). Doi:10.5901/mjss. 2014.v5n9p238
Performance Management Directorate (2015). Judiciary Case Audit and Institutional Capacity Survey. Volume 1. Judiciary of Kenya, August 2014; accessed September 2, 38.
Ramos, G., Maria, I., Mario, J. D. Fátima, G. (2018). The Effect of Technological Posture and Corporate Social Responsibility on Financial Performance Through Corporate Reputation. International Journal of Innovation, 6(2). https://www.redalyc.org/articulo.oa?id=499168322006.
Randeree, K., & Al-Youha, H. (2019). Strategic management of performance: An examination of public sector organizations in the United Arab Emirates.
Republic of Kenya (2016). State of the Judiciary Report 2013-2014
Rodríguez, O. J. S. (2017). Technological capacity and knowledge acquisition as key performance factors in SMEs of the industrial sector of Cali-Colombia. 33(59), 50-63. https://doi.org/10.25100/cdea.v33i59.4509.
Sabai, K. S. and Ho, T. C. F. (2019). Digital technology, digital capability and organizational Performance: A mediating role of digital innovation. International Journal of Innovation Science; 11(2), 177-195. Emerald Publishing Limited. www.emeraldinsight.com/1757-2223.htm
Saman, W. & Haider, A. (2018). Electronic Court Records Management: A Case Study. IBMA 11.
Shin, H., Collier, D. A. & Wilson, D. D. (2020). Supply management orientation and supplier/buyer performance. Journal of Operations Management. 18(3): 317-333.
Solleiro, J. L., Castañon, R. (2015). Competitiveness and innovation systems: The challenges for Mexico´s insertion in the global context. Technovation, 25(9), 1059-1070. DOI: 10.1016/j.technovation.2004.02.005.
Steensma and Corley (2010). On The Performance of Technology-Sourcing Partnerships: The Interaction Between Partner Interdependence and Technology Attributes. ResearchGate. https://www.researchgate.net/publication/228597501.
Tsai, J. Y. S. (2022). Information Systems and Technology Sourcing Strategies and Performance of E- Retailers. A Dissertation Presented in Partial Fulfillment of the Requirements for the Degree Doctor of Philosophy of Arizona State University. Unpublished.
Wanjiru, M. J. (2022). The Effectiveness of Records Management Practices at The Judiciary: A Case of Eldoret High Court Registry, Uasin Gishu County, Kenya. Kenyatta University, Unpublished Master of Science Thesis.
Zahra, S.A. and Covin, J.G. (2019). Business Strategy, Technology Policy and Firm Performance. Strategic Management Journal, 16, 451-478.
Zhu, K. (2016). The complementarity of information technology infrastructure and E-Commerce capability: A resource-based assessment of their business value. Journal of Management Information Systems. 21(1): 167-202.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Mulwa, A., Ngala M. , Mugaa, L.
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.
