The EFFECT OF CAPACITY BUILDING ON SERVICE DELIVERY OF THE HEALTH SECTOR IN NAKURU SUB-COUNTY
Keywords:
Capacity building, Service delivery, Health sector.Abstract
Purpose: The purpose of the study was to examine the effect of capacity building on service delivery of the health sector of Nakuru County Government and specifically Nakuru Central sub-county.
Methodology: The study was quantitative in nature and thus it employed a descriptive research design. The target population of the study was all the 145 top level managers of healthcare services in Nakuru Central sub-county. The sample size of the study was 63 respondents who were selected using purposive sampling. Primary data was collected through the administration of the questionnaires. The questionnaire was self-administered to all the respondents. The study used quantitative techniques in analyzing the data. Descriptive analysis was employed; which include; mean standard deviations and frequencies/percentages. Inferential statistics such as correlation analysis and regression analysis will also be used. The organized data was interpreted on account of concurrence to objectives using assistance of computer packages especially Statistical Package for Social Sciences (SPSS) version 21 to communicate the research finding. The analyzed data was presented in frequency and percentage tables. A regression model was used to test the significance of the influence of the independent variables on the dependent variable.
Results: The study found that capacity building had a positive and significant effect on service delivery.
Unique contribution to theory, practice and policy: The effect of capacity building is highly relevant for policy makers and could help significantly in increasing the quality of life of their citizens through better access to services. The study recommends that the government should utilize capacity building mechanisms as a means of building management systems and programs, hold seminars and workshops, broaden public participation which in turn allows for progress of implemented programs and increases competence and effectiveness.
Keywords: Capacity building, Service delivery, Health sector.
Downloads
References
Humphrey, W. (2010) A Discipline for Software Engineering, Addison-Wesley, Reading, MA. IETF. The Internet Engineering Task Force. http://www.ietf.org/
KPMG International Survey of Corporate Responsibility Reporting (2008). Retrieved From: http://s3.amazonaws.com/zanran_storage/www.kpmg.bg/ContentPages/45691987.pdf
Mansbridge, J. J. (2018). A deliberative theory of interest representation. In The politics of interests (pp. 32-57). Routledge.
Mansbridge, J. J. (Ed.). (1990). Beyond self-interest. University of Chicago Press.
Mazhar, A., & Shaikh, B. T. (2012). Reforms in Pakistan: Decisive times for improving maternal and child health. Healthcare Policy, 8(1), 24.
Muchomba, F. G. (2015). Influence of devolved governance and performance of the health sector in Kenya. Strategic Journal of Business and Change Management, 2(2).
Mwamuye, M. K., Cherutich, B. K., andNyamu, H. M. (2012). Performance of Commercial Aquaculture under the Economic Stimulus Program in Kenya. International Journal of Business and Commerce, 2(3), 1.
Nassazi, A. (2013). Effects of Training on Employee Performance. Evidence from Uganda. Barker, C., Mulaki, A, Mwai, D, & Dutta, C. (2014). Health Policy Project, Futures Group. Devolution of Healthcare in Kenya Assessing County Health System Readiness in Kenya: A Review of Selected Health Inputs. Retrieved From: https://www.healthpolicyproject.com/pubs/479_KenyaPETSCountyReadinessFINAL.pdf
Noor, A. M., Amin, A. A., Gething, P. W., Atkinson, P. M., Hay, S. I., & Snow, R. W. (2006). Modelling distances travelled to government health services in Kenya. Tropical Medicine & International Health, 11(2), 188-196.
Nyaga, B. N. (2016). Information Security And Service Delivery In Health Sector: Case Study of Chogoria Hospital (Doctoral dissertation, School Of Business, University of Nairobi).
Odhiambo, S. B. J. (2013). Capacity Building Of Community Care And Support For Orphans And Vulnerable Children: A Study of Grassroots Self-Help Initiatives in Pumwani Slum Area, Nairobi (Doctoral dissertation, University of Nairobi).
Opwora, A., Toda, M., Waweru, E., Edwards, T., Fegan, G., Noor, A., and Goodman, C. (2011). Health Service Delivery, Governance and Supportive Supervision under the Health Sector Services Fund National Baseline Survey.
Paschal, S. W. (2011). The status of service delivery in the health and fitness centres in Uganda. International Journal of Business and Social Science, 2(20).
Redish, M. H. (2001). Electronic Discovery and the Litigation Matrix. Duke Law Journal, 561-628.
Sunstein, C. (1995). Democracy and the problem of free speech. Publishing Research Quarterly, 11(4), 58-72.
World health report. (2008). The World Health Report 2008 - primary Health Care (Now More Than Ever). Retrieved From: https://www.who.int/whr/2008/en/
Downloads
Published
How to Cite
Issue
Section
License
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.
