ANALYSIS OF THE EXPERIENCES OF USING MONITORING AND EVALUATION SYSTEM IN SERVICE DELIVERY AMONG LOCAL AUTHORITIES IN RWANDA: A CASE OF SECTOR COUNCILS IN GASABO DISTRICT
Keywords:
Monitoring, Evaluation, Service Delivery, Local AuthoritiesAbstract
Purpose: To analyze the experience of using monitoring and evaluation system in service delivery among local authorities in Rwanda.
Methodology: The study adopted a descriptive research design.
Findings: The findings revealed that most sectors have an established monitoring and evaluation system. The results on the role of monitoring and evaluation in service delivery revealed that monitoring and evaluation enhances effective use of resources in their sector through use of performance contracts. Findings also showed that the local government of Gasabo district faced the challenge of inadequate finances in monitoring and evaluation of service delivery, lack of expertise in monitoring and evaluation of service delivery, lack of capacity in monitoring and evaluation of service delivery, high level of bureaucracy in monitoring and evaluation of service delivery and existence of multiple M&E frameworks. The results also revealed that the local government of Gasabo District experienced ease in making policies due to use of monitoring and evaluation system in service delivery, proper management, transparency and accountability, empowerment of the people of Rwanda to actively participate in the political and social and economic transformation of Rwanda.
Unique contribution to theory, practice and policy: Gasabo District in Rwanda will benefit from the study findings in that the study findings will assist in setting clear benchmark on how to establish regulations that will provide the direction, oversight and assistance to those involved in service delivery. The study findings will also benefit the Rwandan citizens, in the long run in that they will enjoy proper services and at their convenient timing as stipulated in the district development plans. The findings of this study will also enable the government/concerned authorities come up with measures on how to overcome the loop holes in service delivery and how such measures could contribute to successful better service delivery in other districts of Rwanda and other countries. Lastly, the findings will be useful to academicians and other researchers and policy makers and will contribute to existing literature for further research to extend, refine or validate the findings of the study.
Downloads
References
Alkin, M.C., & Christie, C.A., (2004). Evaluation roots: Tracing theories views and influences. In Alkin, M.C. (ed). London: SAGE publishers.
Behn, R. (1998). The new public management and the search for democratic accountability. International Public Management Journal, 2 (1), 131-164.
Bhola, H.S. (2000). A discourse on impact evaluation: A model and implication to literacy innovation in Ghana. Evaluation, 6 (2), 161-178.
Christie, C.A. (2007). Reported influence of evaluation data on decision makers’ actions: An empirical examination. American Journal of Evaluation, 28 (1), 8-27.
Drucker, P. F. (1990). Managing the nonprofit organizations practices and principles. New York: Harper Collins.
Elmore, R. F. (2007). When good policies go bad: Political accountability and quality of service in education. UK: Worcester College.
Feldman, M. S., & Khademian, A. M. (2000).Managing for inclusion: Balancing control and participation. International Journal of Public Management, 1(3), 149-167.
Gopane, M. (2012).Effectiveness of the Eastern Cape provincial department of local government and traditional affairs to monitor and evaluate the performance of municipalities: A case study of Cacadu District Municipality (Unpublished Thesis). Cape Peninsula: University of Technology.
GoR. (2010, February). Concept paper on Imihigo planning and evaluation. Nairobi: Government Printer.
Government of Rwanda, (2007). Economic development and poverty reduction strategy, 2008-2012. Kigali: Government of Rwanda.
Gulik, L. (1937). Papers on science and administration. New York: Institute of Public Administration Columbia University.
Kamurua, J. (2013).Effectiveness of strategy monitoring and evaluation at government ministries: A case study of the ministry of immigration in Kenya (Unpublished Thesis). Nairobi: University of Nairobi.
Shikha, D., & Zwane, E. (2014). Monitoring and evaluation mechanisms for sustainable development in Sedibeng district municipality. OIDA International Journal of Sustainable Development, 7 (9), 71-100.
Tavistock Institute. (2003). The evaluation of socio-economic development: The guide. Retrieved January 14, 2015 from http://www.evalsed.info.
Downloads
Published
How to Cite
Issue
Section
License
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.
