The Role of Leadership Style in Improving Employee Satisfaction and Performance in Etisalat
DOI:
https://doi.org/10.47604/jhrl.1860Keywords:
Leadership, Leadership Styles, Transactional Leadership, Transformational Leadership, Employee Satisfaction, Performance, Etisalat, UAE, GCC.Abstract
Purpose: study the impact of leadership styles on employee satisfaction and organizational performance in Emirates Telecommunication Corporation (Etisalat),
Methodology: primary data was gathered from interviews with Etisalat staff, while secondary data was gathered from the Etisalat website and online articles.
Findings: Although Etisalat has both transactional and transformational leadership styles it appears that the satisfactory job terms of the company's departments vary, whereas some are very satisfied, but others have reached a medium level of satisfaction. it has been concluded that leadership plays a critical role in inspiring employees, and lack of leadership guidance discourages their creativity
Unique Contribution to Theory, Practice and Policy: The study recommends that Etisalat should build a balanced leadership style that focuses on employee productivity and mental health. It also recommends that that employees need to be provided with a comprehensive platform to participate, communicate, and interact with their colleagues and managers.
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Copyright (c) 2023 Sultan Al Zaabi, Mouza Al Kaabi, Raya Al Falasi, Maryam Ahmed
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