INFLUENCE OF PROJECT MANAGEMENT INFORMATION SYSTEM ON PROJECT PERFORMANCE IN COMMERCIAL BANKS IN NAIROBI, KENYA
DOI:
https://doi.org/10.47604/ijepm.1380Keywords:
Influence, project management, information system, credit digitization , commercial banks in Nairobi, KenyaAbstract
Purpose: Therefore, the study sought to establish the influence of PMIS on credit digitization in commercial banks in Kenya.
Methodology: The target population for the study was the 42 commercial banks in Kenya. The study employed a descriptive survey design and was census of the 42 commercial banks head offices in Nairobi, Kenya. Data was collected by use of a structured questionnaire. The data was cleaned, coded and analyzed using a Statistical software (SPSS). The findings were presented in form of tables, charts and graphs. Descriptive statistics were deduced from the data. From this, inferential statistics were presented and associations drawn. Regression analysis was interpreted and appropriate conclusions made.
Findings: The findings from regression analysis showed that expertise of the project team, end-user involvement, project risk management and project monitoring and evaluation positively and significantly influence credit digitalization in Kenyan Commercial banks.
Unique contribution to theory, practice and policy: The study was guided by the lenses of Stakeholder Management theory, Technology Acceptance Model (TAM) and the Theory of Disruptive Innovation from which the study operationalized the variables of PMIS Implementation and Credit Digitization. Banks should conduct training to all team members before commencement and during project execution. Moreover banks should involve customers in testing of projects before launching and should consider the feedback from customers
Downloads
References
Abelein, U. & Paech, B. (2015). Understanding the influence of user participation and involvement on system success–A systematic mapping study. Empirical Software Engineering. 2015, 20(1):28-81.
Acosta, F. & Commerce, E. M. (2012). Assessment of Factors Influencing Decision to Outsource Information and Communication Technology by Commercial Banks in Kenya. DLSU Business & Economics Review, 22(1).
Akgün, A.E. Lynn,G.S, Keskin, H., &Dogan, D., (2014).Team learning in IT implementation projects: Antecedents and consequences. International Journal of Information Management,34(1), 37-47
Al-Emran, M., (2018). Technology Acceptance Model in M-learning context: A systematic review. Computers & Education, 125, 389-412.
Ancora, L. (2016). Digital disruption: impacts on organizational strategy and structure: ING bank case study.
Arnold, D., & Jeffery, P. (2016). 5 The digital disruption of banking and payment services. Research Handbook on Digital Transformations, 103.
Arthur, L. (2013). Big data marketing: engage your customers more effectively and drive value. John Wiley & Sons.
Beringer, C., Jonas, D., & Kock. A, (2013). Behavior of internal stakeholders in project portfolio management and its impact on success. International Journal of Project Management.31, 830–846.
Bloomfield, T. (2016). Digital disruption in the registry services industry. Governance Directions, 68(4), 222.
Broeders, H., & Khanna, S. (2015). Strategic choices for banks in the digital age.
Burke R., 2013, Project Management: Planning and Control Techniques, Fifth ed., Wiley, West Sussex.
Charan & Colvin, (1999).Critical Success Factors in Effective Project Implementation Project Management Handbook, 2nd Ed
Chen, J., & Lam, K. (2014). How to prepare for Asia’s digital-banking boom. McKinsey and Company
Christensen, C. (1997). The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail. Cambridge, MA: Harvard Business School Press.
Christensen, C. (2006). ‘The ongoing process of building a theory of disruption’. Journal of Product Innovation Management, 23, 39–55.
Christensen, C., Raynor, M. and McDonald, R. (2015). ‘What is disruptive innovation?’. Harvard Business Review, December, 44-53.
Cleland, D. I. (1986). Project Stakeholder Management. Project Management Journal, 17(4), 36-44
Cleland, D.I. & Ireland, L.R. (2007). Project management: strategic design and implementation. Project Manager's Handbook 5th ed. New York: McGraw-Hill
Cooper, D. R., & Schindler, P. S. (2008). Business Research Methods. London: McGraw Hill
Corbet, S., & Gurdgiev, C. (2017). Financial Digital Disruptors and Cyber-Security Risks: Paired and Systemic.
Corsi, S., & Di Minin, A. (2014). Disruptive innovation… in reverse: Adding a geographical dimension to disruptive innovation theory. Creativity and Innovation Management, 23(1), 76-90.
Creswell, J. W.,& Creswell,J.D. (2013). Research design: Qualitative, quantitative, and mixed methods approaches. Sage publications.
Crisan C. S.,& Borza A. (2014). Strategic entrepreneurship, Managerial Challenges of the Contemporary Society, Ed. Risoprint, 170-174
De Vaus, D. (2013). Surveys in social research. Routledge.
DeYoung, R., & Rice, T. (2004). Noninterest income and financial performance at US commercial banks. Financial Review, 39(1), 101-127.
Diamond, D. W. (1984). Financial intermediation and delegated monitoring. The Review of Economic Studies, 51(3), 393-414.
Downes, L. (2009). The laws of disruption: Harnessing the new forces that govern life and business in the digital age. Basic Books.
Downes, L., & Mui, C. (2000). Unleashing the killer app: Digital strategies for market dominance. Harvard Business Press.
Eastburn, R. W., & Boland, R. J. (2015). Inside banks' information and control systems: Post-decision surprise and corporate disruption. Information and Organization, 25(3), 160-190.
Eichhorn, B. & Tukel, O. (2018) Business user impact on information system projects, International Journal of Managing Projects in Business, 11(2) 289-316
Eriksson, J., Glad, W., & Johansson, M. (2015). User involvement in Swedish residential building projects: a stakeholder perspective. Journal of Housing and the Built Environment, 30(2), 313–329
Eskerod, P., Jepsen, A. L., & Dalcher, D. (Ed.) (2013). Project Stakeholder Management.(Fundamentals of Project Management). Farnham, Surrey: Gower Publishing
Fageha, M. K., & Aibinu, A. A. (2013). Managing Project Scope Definition to Improve Stakeholders’ Participation and Enhance Project Outcome. Procedia-Social and Behavioral Sciences, 74, 345-355.
Fayaz, A.& Kamal, Yasir & Amin, Saif& Khan, Samandar. (2017). Critical Success Factors in Information Technology Projects. Management Science Letters. 7. 73-80.
Gasangwa,S.M , Mulyungi, P & Ndabaga, E (2017). Influence of Monitoring and Evaluation Strategy on The Implementation Of Government Projects. A Case Study of Vision 2020 Umurenge Projects (Vup); Rwanda. European Journal of Business and Management,9(30,)
Goldratt, E.M. & Cox, J. (1992) The Goal: A Process of Ongoing Improvement. North River Press, North Barrington.
Granić, A., & Marangunić, N. (2019). Technology acceptance model in educational context: A systematic literature review. British Journal of Educational Technology, 50(5), 2572-2593.
Gurgu E., & Savu C. S. (2015) Global Risk Management- A Necessity in a World of Vulnerabilities and of EcoEconomy and Eco-Bio-Economy Needed by Eco-Sano-Genesis, Journal of Economic Development, Environment and People - JEDEPquarterly, Online Journal,
Hartono, B., Sulistyo, S. R., Praftiwi, P. P., & Hasmoro, D. (2014). Project risk: Theoretical concepts and stakeholders’ perspectives. International Journal of Project Management, 32(3), 400-411.
Ilyas, M. A. B., Hassan, M. K., & Ilyas, M. U. (2013). PMIS: boon or bane? Paper presented at PMI® Global Congress 2013—EMEA, Istanbul, Turkey. Newtown Square, PA: Project Management Institute.
Imtiaz, A. Mudhary, A. Mirhashemi, T. & Roslina I.(2013). Critical success factors of information technology projects. International journal of social, behavioral, educational, economic, business and industrial engineering 7(12), 3 -5.
Iwu, M. U. (2016). Monitoring and Evaluation as Tools for Achieving Success in the Performance of Government Intervention Projects (A Regional Survey) (Doctoral dissertation).
Juliane, S. & Alexander, K. (2013) Influence portfolio risk management influences IT project portfolio success in IT enterprises in UK. International Journal of Project Management, 26, 73-79.
Jun, G. Qiuzhen, R. & Qingguo, E. (2010) Effects of project risk planning on IT project performance focusing on a case of China vendor firms . Project Management Journal, 31,( 1),32-43.
Kaiser,M.G.,& Ahlemann,f.(2010).Measuring Project Management Information Systems success:Towards a conceptual model and survey instrument.Retrieved on 31/12/2020 from http://aisel.aisnet.org/ecis2010/20/
Kayikci, Y. (2018). Sustainability impact of digitization in logistics. Procedia manufacturing, 21, 782-789.
Kombo, D.K. & Tromp D.L.A (2006). Proposal and thesis writing: An introduction. Nairobi: Paulines Publications Africa.
Kreitstshtein, A. (2017). Digital transformation and its effects on the competency framework: a case study of digital banking.
Leonardi,P.M, Bailey,.D.E ,Diniz,.E.H. & Sholler, D., (2016) Multiplex Appropriation in Complex Systems Implementation: The Case Of Brazil’s Correspondent Banking System.MIS Quarterly,40( 2), 461-473.
Markovitch,S., & Paul Willmott,P. (2014) Accelerating the digitization of business processes Retrieved on 05/10/2020 from https://www.mckinsey.com/business-functions/digitalmckinsey/our-insights/accelerating-the-digitization-of-business-processes
Mishra,.A & Mishra,.D (2013) Applications of Stakeholder Theory in Information Systems and Technology Inzinerine Ekonomika-Engineering Economics, 24(3), 254-266.
Mugenda, O. M. & Mugenda, A. G. (2008). Research Methods: Qualitative and Quantitative Approaches. Nairobi: Acts Press
Musau, H. (2015). Factors influencing implementation of core banking system projects by commercial banks in Kenya: the case of NIC bank Kenya limited
Nelson, G., & Ellis, S. (2019). The history and impact of digitization and digital data mobilization on biodiversity research. Philosophical Transactions of the Royal Society B, 374(1763), 20170391.
Nguyen, T. S., Mohamed, S., & Panuwatwanich, K. (2018). Stakeholder Management in Complex Project: Review of Contemporary Literature. Journal of Engineering, Project & Production Management, 8(2).
Nwakanma, I & Chukwunanu N, Baldwin, Asiegbu, Baldwin & Chibueze, A & ,Ogbonna & Chukwuemezie N, Peter-Paul & Tech, B. (2013). Factors Affecting Successful Implementation of Information Technology Projects: Experts' Perception. European Scientific Journal. 99,1857-7881.
Nyandika, O. F & Ngugi, K . (2014). Influence of Stakeholders' Participation on Performance of Road Projects At Kenya National Highways Authority. European Journal of Business Management, 1 (11), 384-404.
O’Brien, J. A. (2008). Introduction to Information Systems (12 ed.): Tata McGraw Publishing Company Limited.
O’Reilly, C., & Binns, A. J. (2019). The three stages of disruptive innovation: idea generation, incubation, and scaling. California Management Review, 61(3), 49-71.
Ogwueleka, A. (2013). The Critical Success Factors Influencing Project Performance in Nigeria. International Journal of Management Science and Engineering Management. 6. 343-349.
Oliveira, G. F., & Rabechini Jr, R. (2019). Stakeholder management influence on trust in a project: A quantitative study. International Journal of Project Management, 37(1), 131-144.
Ouma, M O. (2016). Factors determining project implementation of health projects in Gedo region, Somalia.
Pedrini, M., (2019). Stakeholder management: a systematic literature review. Corporate Governance: The International Journal of Business in Society.
PMI (2013). Pulse of the Profession In-Depth Report: e Impact of PMOs on Strategy Implementation
Punch, K. F. (2003). Survey Research: The Basics. London: Sage Publications Ltd.
Redlarski,K .(2013 June 24-25) The impact of end-user participation in IT projects on product usability. Paper presented at MIDI 2013 Conference, 24-25.06.2013, Warsaw, Poland.
Rockwood, K. (2017). Talent Deficit: Fintech Needs Help—And Fast; Here's How Banking Giants And Startups Alike Can Build Teams On The Fly. PM Network, 31(7), 48–53.
Roghanian, E., & Mojibian, F. (2015).Using fuzzy FMEA and fuzzy logic in project risk management.Iranian Journal of Management Studies.
Roque, R., & de Carvalho, Y. (2013) Impact of project risk management, assessment of risks on project performance in Brazillian Vendor companies. International Journal of Project Management, 21(2),97-105.
Rusert, B. (2017). New world: The impact of digitization on the study of slavery. American Literary History, 29(2), 267-286.
Salanţă I., & Popa, M. (2014). An Empirical Investigation into the Outsourcing Logistics Contract, Proceedings of the 8th International Management Conference “Management Challenges for Sustainable Development”, Bucharest, Romania, 350-357.
Senthilnathan, S. (2019). Usefulness of correlation analysis. Available at SSRN 3416918.
Shaughnessy, J., Ciancetta, M., & Canada , D. (2003). Middle school students’thinking about variability in repeated trials: A cross -task comparison. In N. Pateman, B. Honolulu: Univeristy of of Hawaii.
Sigala, M. (2018). Implementing social customer relationship management. International Journal of Contemporary Hospitality Management.
Singh K.D & Nyandemo, S.M.(2004) Aspect of Project, Planning, Monitoring, Evaluation and Implementation. BishenSighn Publishers India
Spaulding, D. T. (2014). Program evaluation in practice: core concepts and examples for discussion and analysis. Second edition. San Francisco: Jossey-Bass.
Strauß,M., Gottenberg, G.,Kude, O., & Heggtveit, O. (2018).What Do Corporate Banking Customers Really want? Retrieved on September 30,2020 from https://e-research.siam.edu/wp-content/uploads/2019/06/IMBA-1019-IS-Targets-of-Digitization-in-the-Credit-Process-of-Corporate-Banking.
Sun, Z. (2013, March). User Involvement in System Development Process. In I Proceedings of the 2nd International Conference on Computer Science and Electronics Engineering (ICCSEE 2013) Paris: Atlantid Press.
Thamhain, H. (2013). Managing Risks in Complex Projects. Project Management Journal, 44 (2).20-35.
Tubaishat, A. (2018). Perceived usefulness and perceived ease of use of electronic health records among nurses: application of technology acceptance model. Informatics for Health and Social Care, 43(4), 379-389.
Umulisa, A., Mbabazize, M. & Shukla, J. (2015).Effects of Project Resource Planning Practices on Project Performance of Agaseke Project in Kigali, Rwanda. International Journal of Business and Management Review, 3(5), 29-51.
Yeremenko,.I & Rudskaya,.E. (2016)Banking Business Innovations: Conceptual Foundations of Modern Economy Development. International Journal of Economics and Financial Issues, 6(S8), 361-369
Young, W., & Leveson, N. G. (2014). An Integrated Approach to Safety and Security Based on Systems Theory. Communications of the ACM, 57(2), 31-35.
Yu, D., & Hang, C. C. (2010). A reflective review of disruptive innovation theory. International Journal of Management Reviews, 12(4), 435-452.
Zambare, P., & Dhawale, A. (2017). Project Management Information System In Construction Industry. International Journal Of Engineering Sciences & Research Technology, 6(7), 54-60.
Zwikael, O., Pathak, R. D., Singh, G., & Ahmed, S. (2014). The moderating effect of risk on the relationship between planning and success. International Journal of Project Management, 32(3), 435-441
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 JEREMIAH MAINA KAMAU, Dr. Maurice Pedo, Ph.D.
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) 4.0 License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.
