A STRATEGIC ROLE OF TECHNOLOGY ON PERFORMANCE OF MEDICAL HEALTHCARE SECTOR IN KENYA

Abstract

Purpose: The purpose of this study was to determine the strategic role of technology on performance of medical healthcare sector in Kenya

Methodology: The study used descriptive research design. The target population was 665 and the sample size was 66.The study used both primary and secondary data. The data was collected by use of research questionnaires. The data was processed by use of SPSS and analyzed both descriptively and by the use of inferential statistics for regression analysis. The output of the results was presented in the form of tables, graphs and pie charts.

Results: The study findings established that the respondents were not adequately trained on latest technological advancement in the medical healthcare. The study also established that people’s social class plays a key role in determining the implementation and operationalization of modern technological tools. The study also established that e-health awareness level among the respondents was not well vast. In addition, the study established that majority of the respondents had used imported pharmaceutical drugs to manage an ailment. The study further established that medical technology use can help the healthcare providers improve on their service delivery.

Unique contribution to theory, practice and policy: The study recommends that Medical health care sector in Kenya should embrace the use of modern technology tools and equipment’s in their day to day activities. Stakeholder involvement should also be emphasized through civic education trainings, retraining and employ motivation so that improved performance can be realized in the sector.

Keywords: Social technical skills, technical exposure, foreign imports, healthcare providers, performance.