KERARO, N.; MUTURI, P. W. EFFECTS OF LISTENING ON PUBLIC INSTITUTIONS SERVICE DELIVERY: A CASE STUDY OF KENYA POLICE SERVICE-KISII COUNTY HEADQUARTERS. Journal of Public Policy and Administration, [S. l.], v. 4, n. 1, p. 1 – 12, 2019. Disponível em: https://www.iprjb.org/journals/index.php/JPPA/article/view/875. Acesso em: 3 may. 2024.